Terms & Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

Orders and Payment:

Order anytime via our website.  If you have a question about a product, feel free to email us at customerservice@barktwice2.com.  If you would prefer to order by phone, please contact us at 937.360.6339.  We accept American Express, Visa, Mastercard and Paypal.

Shipping and Delivery:

1.    Place your order.
2.    Once we receive your order, you will receive a tracking number via email.  We ship exclusively via UPS and cannot ship to PO boxes.
3.    Shipping rates are based on the weight and your location.
4.    We make every effort to maintain inventory and fill your order as quickly as possible and ship within 7 days.  We will notify you if it will be longer than 2 weeks to receive your product.  All personalized and custom feeders, please allow 2-3 weeks for delivery.
5.    We currently offer shipping to US and Canada only.  For international inquiries, please contact us.

Additional Shipping Information and Pricing:

Domestic US Shipping Prices:
Shipping for small and medium feeders:  $7.50/feeder
Shipping for large and XL feeders:  $10.00/feeder

If you order more than one feeder, the shipping price will be discounted 30% on each additional feeder.  For example, if you ordered two large feeders, instead of a shipping cost of $20.00, the shipping price will be $17.00, calculated as follows:   $10.00 for the first feeder, and $7.00 for the additional feeder.

We currently do not offer international shipping.  Please contact us if you are interested and we will email you further information.

Returns and Exchanges:

At BarkTwice, we strive to make both you and your pet happy!  If our product does not meet your expectations, please contact us at customerservice@barktwice2.com within 14 days to obtain a return/exchange form.  Items must be in perfect, unused condition.  We reserve the right to determine whether the item has been used.  We are not responsible for any damage caused by you or your pet to any product.  All returns for reasons other than defect or damage are subject to a 25% restocking fee plus shipping charges.

Personalized feeders and custom orders are final sales and cannot be returned or exchanged.

Cancelling An Order:

We process orders as soon as they are placed, therefore we may not be able to modify or cancel your order. Please contact us at customerservice@barktwice2.com as soon as possible.

Sales Tax:

BarkTwice is required by law to charge sales tax for orders that ship to addresses within the state of Ohio.  Ohio sales tax is 7.0%

Custom Designs:

Have a great design idea?  Want your pet to have his/her own personal one of a kind feeder?  We can make that happen.  Please contact us and share your idea to get started!

Wholesale:

We would love for you to carry our products in your store!  Please fill out the wholesale form on our website.  We will than email you a password to login and order thru our website wholesale portal.

Warranty Disclaimer:

BarkTwice warrants all our products to be free from defect in material and workmanship.  No warranty is given or implied for durability of use or longevity as use conditions vary greatly.  BarkTwice shall be held harmless from all damages and injury resulting from the use of our products.

Copyright:

The entire content included in this site, including but not limited to text, graphics or code is copyrighted under the United States and other copyright laws and is the property of BarkTwice.  Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with BarkTwice or purchasing a BarkTwice product.  Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BarkTwice.